Frequently asked questions
What is the return policy?
1. Submit a return request via email within 7 days of receiving the item.
2. We require time to approve the request and will notify you of the return address.
3. Once you have received the address, you must return the item within 3 business days.
Please view detailed returnReturn policy
My payment information safe?
Absolutely! Our website uses industry-standard SSL encryption and is fully PCI compliant, ensuring your payment details are always protected.
When will I get my order?
Total Delivery Time = Production Time + Shipping Time
Production time: 3-7 Days
Delivery to the USA:
Shipping time：8-12 days
Other countries:
Shipping time：10-15 days
How can i contact you？
You can send an email to velouradress@hotmail.com or start a live online chat with us. We will reply to you within 24 hours.
How much does shipping cost?
Shipping to the United States costs $15.
Shipping to other countries costs $30.
